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1 \u2014 Introduction<\/h2>\n
AffittaSardegna is an S.r.l.s. (simplified limited liability company) which, among other things, manages holiday homes owned by itself or by third parties.<\/p>\n
AffittaSardegna acts in the name and on behalf of the owner of the accommodation, by virtue of a specific mandate agreement previously granted to it, with the task of handling the management of tourist lettings (that is, the receipt and, after obtaining the owner's consent, the confirmation of bookings, and the procedures for withdrawal from or cancellation of the same bookings) and the performance of the contract (handover of the property and collection of the rent, taxes and duties and any penalties, etc.), including the negotiation of any disputes or complaints that may arise, with the exception of those concerning the suitability of the accommodation and liability for damage, which remain the responsibility of the owner; consequently, the contractual letting relationship binds exclusively the Guest-tenant (hereinafter: the Client<\/strong>) and the owner or lessor of the accommodation.<\/p>\nAny and all liability connected with any vices, defects and\/or non-conformities of the let property, or with any civil and criminal liability towards third parties arising from the booking of the property or, in any case, from situations unrelated to the activity of AffittaSardegna, remains entirely with the owner. The Client must in any case always refer to this text of the booking \u201cTerms and Conditions\u201d, which, by accepting them, the Client declares to know well.<\/p>\n<\/p><\/div>\n
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2 \u2014 Booking methods, payments and invoicing<\/h2>\n
The Client may request to book the desired property: orally, by email, online or through AffittaSardegna's official digital channels (WhatsApp, online form).<\/p>\n
The booking is to be considered confirmed only when the Client receives a confirmation email from AffittaSardegna.<\/p>\n
The booking is subject to prior confirmation of the availability of the accommodation by AffittaSardegna. Following the booking request, AffittaSardegna will send the Client the \u201cbooking form\u201d.<\/p>\n
With the sending of the \u201cbooking form\u201d the Client is required to pay the indicated deposit (unless otherwise agreed, 50% of the price) by bank transfer\/credit card. Payment must be made in the ways and within the times stated in the \u201cbooking form\u201d itself.<\/p>\n
The booking is confirmed when AffittaSardegna receives from the Client a copy of the receipt of payment of the deposit; the copy must in any case be sent no later than one week after the \u201cbooking form\u201d was sent. If this copy is not sent, the booking request will be considered cancelled.<\/p>\n
The balance must be paid in the ways and within the times stated in the \u201cbooking form\u201d itself, again by bank transfer\/credit card.<\/p>\n
Failure to pay the above sums, in the ways and times indicated, results in the termination by operation of law<\/strong> of any relationship, also authorising AffittaSardegna to retain the sums received.<\/p>\nFor booking requests made within 30 days before the start date of the stay, the relevant price must be paid in full upon receipt of the \u201cbooking form\u201d.<\/p>\n
The Client must always pay the full price of the booking directly to AffittaSardegna, which will issue the Client with a regular receipt\/invoice of payment. All prices are in Euro.<\/p>\n
Bookings of properties are nominative and cannot be transferred to third parties without the prior authorisation of AffittaSardegna or of the owner of the property.<\/p>\n
In the case of luxury homes, the payment terms, as well as the cancellation conditions, may vary from case to case; they will in any case be communicated each time.<\/p>\n<\/p><\/div>\n
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3 \u2014 Price<\/h2>\n
The price includes:<\/strong> the accommodation in good condition, normal consumption of gas, hot and cold water, electricity.<\/p>\nIt does not include:<\/strong> sheets, tablecloths, napkins, linen in general, any heating or air-conditioning costs (if available), the use of external facilities and\/or services (e.g. entertainment, parasol hire, etc.) if shown on the website www.affittasardegna.it or in the \u201cproperty sheet\u201d under \u201cnotes\u201d; the relevant amounts are to be paid on site. For some homes, depending on the Municipality in which they are located, payment of the Tourist Tax<\/strong>, to be paid according to the methods and times set by the Municipality itself.<\/p>\n<\/p><\/div>\n <\/p>\n
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4 \u2014 Request to change the booking by the Client<\/h2>\n
Should the Client request the change of a booking already made and confirmed, AffittaSardegna is in no way bound to make the change as requested and, therefore, should it not manage to obtain what the Client requested, it cannot in any capacity be held liable. The Client will in any case remain bound to pay the agreed price.<\/p>\n
Should AffittaSardegna change an already made booking at the Client's request, the Client accepts any additional costs, which will fall exclusively on the Client.<\/p>\n<\/p><\/div>\n
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5 \u2014 Voucher<\/h2>\n
After making all the indicated payments, the Client receives a Booking Voucher from AffittaSardegna; the keys to the booked home are handed over only upon presentation of the Voucher itself. The Voucher contains all the necessary information concerning the booked accommodation and its owner.<\/p>\n<\/p><\/div>\n
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6 \u2014 Identification and check-in<\/h2>\n
In accordance with the legislation in force on Public Security (Art. 109 TULPS) and the provisions on the National Identification Code (CIN, Decree-Law 145\/2023), the Client is required to communicate to AffittaSardegna, before arrival, their tax code and the details of a valid identity document of all occupants<\/strong>.<\/p>\nThe identity of guests is verified de visu<\/strong> (in person) at check-in, in compliance with the legislation in force. In specific cases agreed in advance, verification may take place by video call according to the methods communicated by AffittaSardegna.<\/p>\nOnly persons whose documents have been previously communicated and verified may access the accommodation. The impossibility or refusal to be identified results in the refusal to hand over the keys<\/strong>, without any right to a refund.<\/p>\n<\/p><\/div>\n <\/p>\n
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7 \u2014 Handover and return of keys<\/h2>\n
The accommodation is handed over either by the owner or by a person appointed by the owner or by a person appointed by AffittaSardegna; contact must be made by telephone or email at least 14 days before<\/strong> the start date of the booking in order to agree the arrangements. Once the handover arrangements have been agreed, the Client must go to the accommodation by their own means (in any case always between 5:00 PM and 8:00 PM<\/strong> on the scheduled day of arrival). The accommodation must be vacated by 10:00 AM<\/strong> on the scheduled day of departure, in perfect order and cleanliness.<\/p>\nIf the Client is unable to be punctual for the appointment agreed for the handover of the keys, the Client must always notify AffittaSardegna in order to agree another appointment. Failing this, upon handover of the keys the Client will be required to pay \u20ac1.00 for every minute of delay<\/strong> compared with the agreed appointment time.<\/p>\nOn arrival, the Client must present the Voucher received from AffittaSardegna, pay the security deposit, the cleaning, any tourist taxes and any ancillary costs requested on site (linen hire, extra services, etc.).<\/p>\n
Given the use of sea transport to reach and leave the booked accommodation, if necessary it is possible to change arrival and departure times, subject to agreement with AffittaSardegna and\/or the person in charge of handing over the house and always compatibly with the needs and rights of other outgoing or incoming clients.<\/p>\n
A Client who does not occupy the booked accommodation by 18:00 on the day after the start date of the confirmed booking, without having given timely notice, shall be deemed to have cancelled the booking<\/strong> , and AffittaSardegna will be authorised to retain what it has received from the Client. In the event of late arrival or early departure, no refund is due.<\/p>\n<\/p><\/div>\n <\/p>\n
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8 \u2014 Number of occupants and their obligations<\/h2>\n
A booked property may not be occupied (not even occasionally) by a number of persons (adults, children and infants) greater than that stated on the Voucher. AffittaSardegna or the owner may refuse the additional persons; if they are able to accommodate them, they may be invoiced separately on site.<\/p>\n
A number of persons exceeding that indicated at any time during the stay is grounds for simultaneous termination<\/strong> of the booking without any obligation to pay compensation on the part of AffittaSardegna.<\/p>\nThe property booked must be used with care, also taking into account the peace and quiet of the neighbourhood.<\/p>\n
AffittaSardegna may withdraw after the start date of the period of stay (or even before that date) when the Client (or those occupying the accommodation) makes performance of the contract impossible, despite notice, or even behaves in a manner so contrary to the contract as to justify the immediate termination of the booking itself.<\/p>\n
The Client must take care of cleaning the kitchen equipment, cutlery and crockery.<\/p>\n
If the Client or other persons occupying the property together with the Client cause damage, this must be immediately<\/strong> reported to AffittaSardegna.<\/p>\nThe Client is liable for any damage occurring during their stay but discovered after the handover of the accommodation. In that case, the Client will therefore be required to compensate for the damage, unless they prove they had no part in the event.<\/p>\n
Likewise, the Client will be required to compensate for the economic damage caused by the fact that the damaged accommodation, or accommodation not ready for use, cannot be handed over to subsequent guests who have booked.<\/p>\n
The Client is responsible for the proper outcome of the communications required by the Public Security rules and must communicate to AffittaSardegna, immediately after paying the balance of the booking, their tax code and the details of an identity document of all those who will occupy the accommodation. Only persons whose identity document details the Client has communicated may access the accommodation.<\/p>\n<\/p><\/div>\n
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9 \u2014 No smoking<\/h2>\n
Unless otherwise indicated in the property sheet, smoking inside the properties is prohibited. A breach results in the charging of extraordinary sanitisation costs, from a minimum of \u20ac150<\/strong>, withheld from the security deposit. In the event of damage caused by burning (burns to fabrics, furnishings, floors), the Client will be required to pay full compensation.<\/p>\n<\/p><\/div>\n <\/p>\n
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10 \u2014 Connectivity and digital services<\/h2>\n
Where present, the Wi-Fi connection is provided as a courtesy and without any guarantee of speed, continuity or coverage. AffittaSardegna is not responsible for network malfunctions, interruptions of the internet service or inadequacy of the connection. Connectivity does not constitute an essential service of the accommodation.<\/p>\n<\/p><\/div>\n
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11 \u2014 Photographic documentation<\/h2>\n
AffittaSardegna reserves the right to produce photographic and\/or video documentation of the condition of the property at the time of handover and return. Such documentation may be used exclusively to verify the condition of the property and to handle any disputes. The Client is advised to produce similar documentation on arrival.<\/p>\n<\/p><\/div>\n
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12 \u2014 Security deposit and damage<\/h2>\n
Upon handover of the keys of the booked property, the Client is required to pay the sum indicated in the Voucher for the creation of an interest-free guarantee fund<\/strong>, to cover any breakages or damage caused by the Client to the property itself.<\/p>\nThe Client undertakes to take the utmost care of the property entrusted to them, the furnishings and the household appliances.<\/p>\n
The booked property must be returned in the same condition in which it was found at the time of handover, apart from normal wear and tear.<\/p>\n
The Client is liable to the Owner of the property for damage caused to the property and\/or to the things in it which has occurred during the booked period and which was caused by the Client or by third parties to whom the Client has given access to the property.<\/p>\n
Damage to the property and\/or the things in it occurring during the booking period must be reported immediately to AffittaSardegna, to the Owner and\/or their representative.<\/p>\n
The security deposit will be returned at the time of departure after the inspection of the property, at the same time as the accommodation is handed back to the person in charge and after deduction of the costs of any breakages or damage caused to the accommodation or the furnishings.<\/p>\n
Should the departure not be communicated in time, or take place at times that make it impossible for the person in charge to go to the property to collect the keys from the Client and inspect the property, the security deposit will be returned within 2 working days by post\/bank transfer, the IBAN details of which the Client will take care to communicate to AffittaSardegna by email.<\/p>\n
Once the handover has taken place, faults caused by the Client and ordinary management and maintenance work (blocked toilets and sinks, detached sockets, damage to equipment or to the property, stained mattress covers and\/or pillow covers and\/or bedspreads, broken crockery, etc.) will be charged to the Client and the amounts withheld directly from the security deposit. In doubtful cases or those still to be fully defined, the person in charge of AffittaSardegna will withhold the entire repair amount from the deposit and will return any difference together with the receipt for the expense incurred for the restoration at a later time.<\/p>\n
Should the damage exceed the amount of the security deposit and not be fully covered by the property's insurance policy, the Client will be required to pay compensation of the difference<\/strong>.<\/p>\n<\/p><\/div>\n <\/p>\n
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13 \u2014 Defects and complaints<\/h2>\n
If, at the time of handover, the property is not in the condition described in the relevant property sheet on www.affittasardegna.it and does not allow normal use, or if damage is suffered during the stay, this must be reported within 24 hours<\/strong> to AffittaSardegna. If reports are not made within that period, the alleged shortcomings of the property will be deemed unfounded and the Client may subsequently be held liable, with the ensuing request for payment of any damage. Likewise, if the shortcomings arise during the stay.<\/p>\nAffittaSardegna cannot constantly guarantee the presence or operation of all the small accessories or services present in the home at the start of the season, by way of example and not exhaustively: deckchairs, small appliances, mosquito nets, remote controls, aerials, televisions, etc.<\/p>\n
Although the property is in perfect condition and supplied in perfect hygienic conditions, AffittaSardegna is not able to prevent the possible entry of animals or insects during the stay. Requests for a refund linked to the threat of bad reviews or defamation will be pursued in accordance with the law.<\/p>\n
Any complaint that is not timely but is reported at the end of the stay or after departure will not be taken into consideration<\/strong>.<\/p>\n\n
Complaint handling hours:<\/strong>
\n Reports after 13:00 \u2192 handled from the afternoon opening (15:30).
\n Reports after 19:30 \u2192 handled the following day from 9:00.
\n Working days do not include Saturday and Sunday.\n <\/div>\n<\/p><\/div>\n <\/p>\n
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14 \u2014 Limits of liability and non-liability<\/h2>\n
The information and photos on the website www.affittasardegna.it are checked and updated periodically. However, AffittaSardegna cannot guarantee, in any case, their total accuracy; the information contained on the site is presented purely for information purposes and in no way constitutes a contract with AffittaSardegna. All information may be changed, corrected or removed without any notice.<\/p>\n
AffittaSardegna has no liability in the following cases, purely by way of example and not exhaustively:<\/p>\n
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Unavailability of the property<\/strong> due to force majeure or the liability of third parties (non-exhaustive examples: war, natural disasters, pandemics, health emergencies, fire, flooding, collapse of the booked property, seizure, plant failures) or mere deterioration of the property compared with the listing. In these cases AffittaSardegna, in order to protect the Client, will replace the booked property with an offer of equal value from among those available at that moment (if the price of the replacement accommodation is lower, AffittaSardegna will refund the difference). Once accepted, the client will have no further claim. Should an alternative of equal price not be found, or not be available for lack of availability, or should no agreement be reached in any case, AffittaSardegna may cancel the booking by returning to the Client what has been paid, and any other refund or compensation for damages that the Client claims to have suffered is excluded.<\/p>\n Liability of the owner:<\/strong> the consequences, civil or criminal, of malfunctions or faults in the structures, systems, furnishings and fittings of the homes always remain with the owner, who is solely responsible.<\/p>\n Non-use of the environment:<\/strong> non-use of the sea and\/or of the natural environment surrounding the property, due to any natural or negligent event, by way of example and not exhaustively: natural disasters, environmental accidents, pollution, seizure and prohibition by State Bodies, presence of posidonia, beach erosion, changes to the seabed, restrictions or dirt resulting from storms.<\/p>\n Thefts<\/strong> in the booked property.<\/p>\n Transport:<\/strong> cancellation of tickets and\/or air or sea bookings.<\/p>\n Third-party services:<\/strong> interruption, negligence or anomaly in the way any service is provided or in the use of a public, private or natural asset under the responsibility of third parties such as: waste collection; roads and communications; electricity supply; drinking water supply; sewage systems; public regulations limiting or regulating the use of public or private assets (roads, sea, bathing water quality, navigation, prohibition of open flames or barbecues and so on); condominium services (swimming pools, tennis, games, entertainment, etc.).\n <\/div>\nThe descriptions of the homes present many appliances in them such as: washing machines, dishwashers, air conditioning, televisions, wifi, satellite systems, etc., but the only ones considered essential<\/strong> to the enjoyment of the booked accommodation are the fridge, the hob and the water heater. The other appliances, in the event of a fault\/breakage, are repaired within the limits of the availability of parts and specialised labour. In the event of a fault\/breakage, the owner is notified first of all and the intervention of a technician is requested as urgently as possible. In fact, by law, AffittaSardegna is not entitled to carry out technical work; for this reason it turns to local craftsmen or specialised service companies according to the various technical areas. It will be AffittaSardegna's care and interest to resolve the problem as soon as possible. The intervention times are 24\/72 business hours<\/strong> (therefore excluding Saturdays and Sundays) and subject to the availability of technicians or of the material to repair the fault. During the summer parts can take even weeks to reach Sardinia, so the owner and AffittaSardegna are not able to guarantee the functioning of non-essential appliances.<\/p>\nRepairs are the responsibility of the owner of the property, unless they are directly attributable to the Client for incorrect use of the property. The Client undertakes to use the property with care and will be responsible for breakages or shortfalls attributable to the Client; faults and breakages must in any case be reported by the Client promptly to AffittaSardegna.<\/p>\n
Once the handover has taken place, faults caused by the Client and ordinary management and maintenance work (blocked toilets and sinks, detached sockets, damage to equipment or to the property, stained mattress covers and\/or pillow covers and\/or bedspreads, broken crockery, etc.) will be charged to the Client and the amounts withheld directly from the security deposit. In doubtful cases or those still to be fully defined, the person in charge of AffittaSardegna will withhold the entire repair amount from the deposit and will return any difference together with the receipt for the expense incurred for the restoration at a later time.<\/p>\n
In the event of repairs\/maintenance, the staff of AffittaSardegna, the owner or their representative\/appointee, and external technicians are, as of now, authorised by the Client, during the period of stay, to enter the property for necessary inspections or work.<\/p>\n<\/p><\/div>\n
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15 \u2014 Cleaning<\/h2>\n
Upon handover of the keys of the booked property the Client is required to pay the sum indicated in the Voucher for cleaning.<\/p>\n
The homes are handed over clean and tidy; the Client is required to return the accommodation clean and tidy as found on arrival and for this purpose must: wash the crockery and kitchen utensils (pots, saucepans, grills, pans, cutlery, glasses, plates, etc.); empty, wash and switch off the fridge and leave its door open; wash the oven; remove any leftover food or shopping bought during the stay from the shelves\/furniture; switch off the water heater; empty all the containers for separate waste collection, taking away all the rubbish in accordance with the rules for municipal solid waste collection; put back any furniture moved during the stay. The crockery and the other fittings of the house (chairs, blankets, etc.) must not be used or carried outside the house. It is compulsory to use at least one sheet between the mattress and the person; failure to do so may result in charges for washing the mattress cover and\/or bedspread. All failures to comply will result in charges assessed case by case by the AffittaSardegna person in charge and deducted from the deposit.<\/p>\n
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Indicative penalties:<\/strong>
\n Cleaning the hob: \u20ac50 \u00b7 Clearing and cleaning the fridge: \u20ac50 \u00b7 Cleaning the oven: \u20ac50
\n Emptying and\/or disposing of rubbish: 50% of the security deposit\n <\/div>\n<\/p><\/div>\n <\/p>\n
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16 \u2014 Pets, noise and swimming pools<\/h2>\n
In some properties pets are not allowed; at the time of the booking request, the Client is required to check, by getting in touch with AffittaSardegna, whether the property they intend to book can accommodate the animal they wish to bring and the related additional cost of the stay.<\/p>\n
Should the Client arrive with an animal not declared at the time of the booking request (or should it be brought onto the property in the following days), AffittaSardegna may refuse to hand over the keys and will be entitled to retain all the sums paid by the Client (in the case of the animal being brought in later, AffittaSardegna may demand the immediate vacating of the accommodation and will be entitled to retain all the sums paid by the Client).<\/p>\n
The Owner of the property and AffittaSardegna assume no commitment or liability in relation to the circumstance that pets have previously stayed in the property that the Client wishes to book (or has booked) or that there are other animals in neighbouring properties.<\/p>\n
AffittaSardegna and the Owner cannot be held liable for any allergic reactions suffered by the occupants of the booked property, being limited to the ordinary cleaning provided for the property at the start of the stay.<\/p>\n
Even in holiday areas, Clients may be exposed to noise from construction work, traffic and the like. Neither the Owner of the property nor AffittaSardegna can be held responsible for disturbances caused by noise.<\/p>\n
If the booked property has a swimming pool, the Client, for safety reasons, is required to follow all instructions regarding the use of the pool given by the Owner of the property, by AffittaSardegna and by condominium regulations. The Client is fully responsible for the use of the pool by themselves and by the persons hosted with them during the stay. It is prohibited<\/strong> to allow minors under 18 to use the pool without the supervision of an adult.<\/p>\n<\/p><\/div>\n <\/p>\n
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17 \u2014 Cancellation and withdrawal<\/h2>\n
All cancellations and changes must be communicated in writing<\/strong> by the Client.<\/p>\nCancellation.<\/strong><\/p>\nCancellation by the Client of confirmed bookings will entail the following penalties, always calculated on the full amount of the stay:<\/p>\n
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Up to 91 days before:<\/strong> penalty 20% of the amount
\n From 31 to 90 days before:<\/strong> penalty 50% of the amount
\n In the last 30 days:<\/strong> no refund (100% of the amount)\n <\/div>\nFor the purposes of penalties, the entire stay is understood as a single period that cannot be split into individual weeks; the reference date for counting the days is always that of the start of the stay, whatever the period cancelled; changes of period or accommodation are considered cancellations and therefore the relevant penalties will be applied.<\/p>\n
To cancel a booking, the Client must send an email to info@affittasardegna.it<\/strong>, stating the booking number and the name of the person who made the booking. Cancellations by telephone are not accepted.<\/p>\nNon-arrival.<\/strong><\/p>\nAfter 24 hours from the failure to arrive and in the absence of written communication received by AffittaSardegna, the booking will be deemed terminated.<\/p>\n
Cancellations by AffittaSardegna or by the owner of the home.<\/strong><\/p>\nIn accordance with point 14, if the cancellation is due to express will or to serious negligence that does not allow the enjoyment of part or the whole of the stay, the sums paid will be refunded in part or in full depending on the period of enjoyment, excluding any other refund for moral or material damage that the Client claims to have suffered.<\/p>\n
The Client is aware that the consumer's right of withdrawal is not provided for distance contracts under Legislative Decree 206\/2005 as amended (Consumer Code), as it is not applicable to leisure-related services where the contract provides for a specific date or period of performance, as in the case of Telephone Bookings or Online Bookings.<\/p>\n<\/p><\/div>\n
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18 \u2014 Communications<\/h2>\n
All communications between the Client and AffittaSardegna take place by email (info@affittasardegna.it<\/strong>), telephone or official digital channels (WhatsApp at the number shown on the Voucher).<\/p>\nCommunications sent by the Client through the channels indicated are deemed validly received by AffittaSardegna. Communications sent to other channels (social media, third-party platforms, untranscribed voice messages) have no contractual value.<\/p>\n<\/p><\/div>\n
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19 \u2014 Privacy and processing of personal data<\/h2>\n
The Client's personal data are processed in compliance with EU Regulation 2016\/679 (GDPR) and the Italian legislation in force, as set out in the privacy notice available at affittasardegna.it\/privacy-policy<\/strong>. The data communicated for the purposes of the booking are used exclusively for the performance of the contract, legal obligations (Public Security, ISTAT, Tourist Tax) and, with prior consent, for commercial communications.<\/p>\n<\/p><\/div>\n <\/p>\n
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20 \u2014 Jurisdiction<\/h2>\n
For any dispute relating to bookings made on the portal www.affittasardegna.it, exclusive jurisdiction lies with the Court of Sassari<\/strong>.<\/p>\nLast updated: August 2026. These Terms and Conditions may be updated periodically. The version in force is always the one published on affittasardegna.it\/termini-e-condizioni at the time of booking.<\/p>\n<\/p><\/div>\n<\/div>\n
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